Shipping & Refunds
I aim to make your shopping experience as smooth and effortless as possible. Please note that items held in your shopping cart are not reserved and may still be purchased by other customers. A sale is not final until payment has been processed and you have received a confirmation of your order. I reserve the right to update these terms without prior notice.
Shipping of Art Prints (Print-on-Demand)
All Art Prints are printed on demand by Prodigi at the print facility closest to you, the customer. This allows for faster shipping and helps reduce the environmental impact.
Shipping costs are calculated at checkout.
After your print has been shipped, you will receive a notification via email including tracking information.
I am not liable for any loss or damage to your parcel after it has been handed to the courier.
Delivery times may vary depending on the shipping carrier and destination. Please allow extra time during busy periods or holidays.
Shipping is available worldwide except for Israel, Iran, Iraq, Russia, Ukraine, Belarus, and Palestine.
Please double-check your shipping address before placing your order. If a package is returned due to an incorrect address, I will contact you to clarify the correct address before reshipping at my expense. Note that returned packages are not always guaranteed to be sent back.
Shipping of Original Artworks
All original artworks are one-of-a-kind pieces created by the artist and shipped directly from Finland.
Processing time for original artworks is typically 8–14 business days. Once shipped, you will receive a confirmation email with tracking information.
Shipping costs for original artworks are calculated at checkout and depend on destination, size, and weight of the artwork.
International orders may be subject to customs duties, import taxes, or handling fees, which are the responsibility of the buyer. These fees are not included in the purchase price or shipping cost.
I take great care in packaging original artworks securely. However, I am not responsible for delays caused by shipping carriers or customs processing.
Please note that colors may vary slightly due to screen settings and the nature of original artwork.
Refunds & Returns – Art Prints
Art Prints are tailor-made and printed on demand. According to Prodigi and EU/Finland consumer law:
Orders can only be canceled before they enter production. Once printing has started, cancellations are no longer possible.
Returns are only accepted for defective, damaged, or incorrect items. Items that are simply unwanted or ordered by mistake cannot be returned, as each print is custom-made.
Faulty or Damaged Art Prints
Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or incorrect, so I can evaluate the issue and address it with Prodigi.
Contact email: katariina.kirsanova@gmail.com
Time frame: within 48 hours of receiving your parcel
Required information: order number, photos of the defect or damage, and a short description of the issue
Any faulty or damaged returns must be finalized and sent back within 5 working days.
If the item is faulty or damaged, I will arrange a replacement or refund at no cost to you. Refunds will be processed using the same payment method used for the original purchase.
Refunds & Returns – Original Artworks
Due to the unique and one-of-a-kind nature of original artworks, all original artwork sales are final.
Returns or refunds are only accepted if the artwork arrives damaged during shipping.
Damaged Original Artworks
Please inspect your artwork immediately upon arrival and contact me within 48 hours if there is any damage.
Required information:
Order number
Clear photos of the damage and packaging
Short description of the issue
If the damage is confirmed, I will offer a replacement (if possible) or a refund. Refunds will be processed using the original payment method.
I am unable to accept returns for reasons such as change of mind, taste, or accidental orders.
Additional Notes
The customer is responsible for return shipping costs only if the issue is not caused by me or the production partner.
I will cover return shipping costs if the error is mine or, in the case of art prints, Prodigi’s.
Shipping delays due to high order volume, holidays, weather conditions, or customs are beyond my control.
The purchase of an original artwork does not transfer copyright. All copyrights remain with the artist.
This policy complies with EU Consumer Rights Directive (2011/83/EU) and Finnish consumer protection law, including exemptions for personalized, made-to-order, and unique artistic products.